Makeship is hiring a
Junior Sales Operations Specialist

Makeship exists to empower influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowd-funding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing. We’re profitable, have grown the team from 2 to 70 people in 4 years, and we’re growing at an average annual growth rate of 200%+.

About the Role

As an early member of the team, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate and learn more about the content creation space and watch your work make an impact (on the company and their community!).

We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag.

What We Are Looking For

We are looking for a Junior Sales Operations Specialist who will maintain day-to-day Sales team activities and assist with optimization projects. We are looking for a structured thinker with a process-driven mindset who understands the importance of process adherence and strives for efficiency. As a Junior Sales Operations Specialist, you’ll work directly with Sales Reps and other Operational Team Members to identify, advocate for, and action opportunities for improvements in executing world-class campaigns for creators and brands. You will also be joining one of Canada’s fastest-growing start-up companies!

Your Key Responsibilities

• Help manage & maintain our CRM by staying on top of current client records, so our internal teams have full visibility into our business
• Master our Sales Processes, and help to create and maintain up-to-date process documentation for the sales team
• Monitor and maintain automations and help to resolve errors
• Responsible for ad-hoc support for sales team & operational requests like creating discount codes, placing client orders, CRM support, & troubleshooting
• Setup and maintain Product listings on our website, and draft manufacturing orders for successful Campaigns
• Identify and advocate for actionable improvements through data-supported opportunities

What You Bring

• Analytical and structured thinker by nature, with great pattern recognition skills
• An understanding of CRM, ecommerce, and database software (nice to have)
• An understanding of building basic automations (nice to have)
• Familiarity with low or no-code automation platforms, HTML, CSS, and JavaScript (nice to have)
• An interest in the content creation space (you love social media personalities!)
• Entrepreneurial mindset – you take ownership of your work and view it as more than a job
• Extraordinary listening, communication, and organizational skills

Benefits & Perks

• Work remotely anywhere in Canada and/or access any of our hubs
• Health and dental benefits
• 4 weeks of paid vacation (including paid time off on your birthday)
• 1 week of paid time off during the holidays
• Monthly phone allowance
• $400 home office setup allowance
• Pregnancy and parental leave top-up program
• Education assistance program
• Employee referral program

Makeship is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.