Girls Who Code is hiring a
Partner Support Specialist

The GWC Curriculum & Instruction Team is searching for a highly organized, detail-oriented and reliable Partner Support Specialist to support our corporate Partner communications, onboarding, data collection, and in-program support for our 2024 Summer Programs, which you can learn more about here.

This position reports to the Manager, Partner Training and Support on the Curriculum & Instruction team, and is focused on providing high touch, high quality support to corporate Partner organizations and points of contact who support, plan events, and sponsor our Summer Immersion Program (SIP) and Self-Paced Program (SPP).

This is a part time (up to 20 hours per week), remote, temporary position through September 13, 2024 with the possibility to extend the contract. Successful applicants will bring at least two years of experience with operations, customer service or a customer facing role.

The hourly rate is $20 - $25.

Responsibilities:

Partner Communications (30-35% of your time)

-Monitor the GWC Partner email inbox, including answering questions, escalating requests, and communicating programmatic reminders with high touch professional courtesy.

-Support the Manager, Partner Training and Support in creating communications content and staging in our email marketing platform, Campaign Monitor or Yesware.

Partner Onboarding, Training and Support (50-55% of your time)

-Track and monitor Partner onboarding and logistical information collected via surveys and follow-up with Partners to gather missing information or complete onboarding steps as needed.

-Ensure that Partner data is accurate, reportable, clear, and easily accessible using our customer relationship platform, Salesforce.

-Support with the logistics of organizing virtual Partner trainings and roundtables. This may include tracking training registrations, setting up Zoom calls, creating attendance trackers, etc. 

-Support the Manager, Partner Training and Support in QAing and maintaining documentation related to Partner Onboarding, Training and Support. 

-Help QA Partner Training and Onboarding materials as needed. 

-Support Partners with updating event details and maintaining their calendar for their Classroom on HQ, GWC’s custom curriculum platform. 

-Support with the review and QA of SIP Classroom calendars leading up to the launch of the program. 

Summer Programs Student & Teacher Communications (10-15% of your time)

-Help manage our ticket escalation system during the program, including answering questions, requests, and communicating programmatic reminders with high touch professional courtesy.

-Proactively contact Teaching Teams and other Summer Programs staff around programmatic and logistical items related to Partner Support to ensure a positive experience for our Programmatic Stakeholders. This may include things like supporting the collection of classroom photos, quotes and other content to help craft Partner impact reports. 

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Qualifications:

• Have 2+ years of experience with operations, customer service or customer facing roles; 
• Have excellent people skills with an ability to balance priorities, negotiate, and work with a variety of internal and external Partners. You are able to approach difficult situations with Partners, Staff, and/or Students with calm, poise, and a solutions-oriented approach before and during the program.
• Have strong written and verbal communication skills and be able to craft and deliver audience-appropriate prose for Partners volunteers, Teachers, and Students as needed. 
• Have strong organizational and project management skills. You are detail-oriented, can keep track of timelines, clearly and proactively communicate with multiple stakeholders, and you are great at documentation.
• Reliable internet connection and the ability to commit to a regular work schedule. There is some flexibility in working hours, but at least 3 hours per working day should overlap with Girls Who Codes core business hours of 8:00 AM-6:00 PM EST. 
• Be comfortable working independently and being a part of a remote, distributed team.
• Have a demonstrated ability to quickly adapt to new technology platforms and tools.
• Be committed to our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion.
• PREFERRED QUALIFICATIONS:
• Prior experience working with non-profits or start-ups
• Experience with Google Suite, Salesforce, and customer service ticketing platforms.
• Experience within academically and culturally diverse classroom communities.

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Girls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.

Girls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels.

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