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Twilio is hiring a
Director, Performance & Talent Assessment


: Performance


: United States
9 months ago
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See yourself at Twilio

Join the team as our next Director, Performance Talent Assessment

Who we are why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to design, build and own our performance management process, including how we identify talent and build succession plans.

We are looking for an experienced Performance Management Leader who can set our new strategy as we rethink our philosophy and processes around performance management, talent reviews, and succession planning. You’ll be working in our Talent Development team, bringing a performance playbook and bold ideas from past experiences at other global organizations and turning those ideas into strategies that are grounded in what’s right for Twilio.


In this role, you’ll:

  • Lead the design and roll out of a new performance management philosophy with multiple senior stakeholders
  • Manage the current performance review process (year end and mid year) - liaising with our HR Tech team, DEI, compensation and HRBPs to deliver
  • Own the complete Talent Review approach and cycle - how and when we assess critical talent across the business
  • Lead the succession planning process - working with senior leaders to identify successors and also leadership development team to build out plans


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 10+ years of experience in Performance Management / Talent Management or related field
  • Bachelor's Degree required; Master’s Degree in Business, I/O Psychology or a related field preferred
  • Proven track record leading large scale, global performance and talent review processes and projects end-to-end in a fast-paced company with multiple stakeholders that require robust change management and communication


  • Subject matter expertise and experience in designing and implementing performance management, talent reviews, succession planning and organizational interventions
  • Experience partnering with Diversity, Equity, Inclusion teams to build and ensure equity in core organizational processes and systems
  • Experience of using Workday
  • Experience and qualifications in talent assessment / leadership assessment tools
  • Experience partnering with talent and leadership development teams to drive organizational effectiveness/development strategies
  • Strong business acumen and credibility to accurately anticipate the impact of business events on organizational and talent needs
  • Proven capability to engage and influence top management decisions and negotiate with stakeholders


This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Approximately 10% travel is anticipated.

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado:$160,080.00-$200,100.00
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area):$169,250.00-$211,900.00
  • Based in the San Francisco Bay area, California: $188,320.00-$235,400.00
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Originally posted on Himalayas

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