Pager is hiring a
Senior Director, Product Strategy Engagement

Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through secure chat, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

Pager is looking for a passionate health / healthcare leader to assist in the build out and expand our health & well-being product engagement experience. This person must be a hands-on leader who has deep experience serving as the voice of the customer to deliver true value to our members.

This position will have a critical voice in our digital health & well-being platform strategy within the product organization, including areas like member / patient engagement, desktop and mobile user experience, interoperability, reporting and analytics, personalization, engagement marketing, and incentive design.

The primary focus of this role will be on the early stages of the member / patient journey: driving awareness, adoption, engagement, outcomes, and creating valued and sustained member relationships. To be successful, this team member will build working relationships across the organization, including with client services, sales, technology, operations, marketing, and customer service. This role will also collaborate closely with clients and external partners, convening the expertise and talents necessary to plan, execute, and manage successful engagement projects.

Our ideal candidate will also be entrepreneurial, curious, innovative, politely push the status quo, and always rally the organization to create customer-centered experiences that engage and provide value for our members.

In this role you will drive our engagement strategy. You will partner with Product Management to develop capabilities and sit with clients and client success to strategize on driving impact. To be successful, this leader must bring a passion for payer-oriented well-being and deep experience in B2C engagement marketing. The core however is Product Strategy and this role will be instrumental to develop multiple aspects of our health & well-being platform to make it more appealing to consumers. The Senior Director plays a key role in helping to translate market needs into investment ideas while overseeing subsequent analysis, business case creation, prioritization, planning, development, and go-to-market activity.

We have a highly collaborative culture and this role partners very closely with Sales, Client Success, Clients, Operations, Informatics, and Technology. We need you to be creative, have an ability to see opportunities in complex problems, have ideas on how to fix healthcare, and help stakeholders; so they can be brought along. A rewarding element of this role is developing capabilities that get people to the help they need to live healthier lives.

Responsibilities:

• Ensure our well-being product line is perceived as the market leader in its domain
• Manage and sustain a best-in-class engagement levels
• Ensure solutions deliver effectiveness, efficiency, superlative experiences, and innovation.
• Ensure external and internal stakeholders understand the our products and value proposition contextually
• Increase revenue opportunities through growth in features, use cases, and markets for product verticals
• Increase company brand value

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.